Dharuhera, Haryana – India’s largest BharatBenz service facility has been opened by Dhingra Trucking, an authorized dealer and business partner of Daimler India Commercial Vehicles (DICV) since 2013. The existing operation in Dharuhera, Rewari district of Haryana was expanded to now feature 100 service bays. It sets new standards and prepares the ground for further growth as the number of BharatBenz customers and vehicles in the region will continue to increase.
Speaking at the inauguration of the new facility, Mr. Ramesh Rajagopalan, Vice President Customer Service, DICV, said: “Vehicle uptime is the most important factor for our customers. At BharatBenz, our focus under the ProServ initiative is to continuously enhance the customer service capacity in line with the rapidly growing vehicle park and to continue to offer best-inclass services to our customers.”
Mr. Mandeep Dhingra, Managing Director, Dhingra Trucking, added: “Close to one of the most important highways connecting Delhi to Western and Southern India, we will set new benchmarks in terms of speed and quality thanks to 100 service bays. For us at Dhingra Trucking, it is all about the customer experience, and we’re proud to be known for our first-class support.”
BharatBenz – a Daimler brand www.bharatbenz.com
DICV’s branded ‘ProServ’ customer service initiative is an integral part of the BharatBenz trucking experience – speedy, effective and reliable. ProServ is tailored to meet the specific needs of truck and bus customers with a host of offerings like express service, speed fix, on-site support at the doorstep, bundled with value-add services of AMC, extended warranty, insurance, and enabling customers to save time, money and resources.