Kolhapur: India’s largest luxury car manufacturer Mercedes-Benz, today reiterated its focus and commitment towards customer service by inaugurating another state-of-the-art service facility in Kolhapur. The facility is Trinity Motors’ 3rd outlet in the state of Maharashtra and 94th outlet of Mercedes-Benz in India.
The facility spread across an area of 52,000 sq. ft., the facility is set up in one of the fastest emerging markets and underlines Mercedes-Benz’s relentless focus on creating new experiences in the area of customer service. The service facility is strategically located off the Bangalore highway and is designed to be a one-stop-shop solution for all the service requirements. Mr. Martin Schwenk, MD & CEO, Mercedes-Benz India & Mr. Gaurav Ghatge, Executive Director, Trinity Motors inaugurated the service facility.
- The state-of-the-art service facility is strategically located right off the Bangalore highway and easily accessible for customers in Kolhapur and adjoining areas
- The bespoke service facility is spread across a massive 52,000 sq. ft. plot with 4 dedicated service bays for preventive maintenance and general repair
- The facility is designed in a modular structure and can be expanded in the future
- 10 professionally trained staff are hired to ensure personalized service consultation to the patrons
- The service facility is fully equipped to cater to the entire range of Mercedes-Benz cars to distinguished customers in the region
- This is Mercedes-Benz’ 15th service facility in Maharashtra and 32nd outlet in West India
Mr. Martin Schwenk, MD and CEO, Mercedes-Benz India said, “Over the years, Mercedes-Benz has become synonymous with quality customer services. We believe that service excellence will be the differentiating factor in the luxury car segment. With 66 service touch points, today, Mercedes-Benz has the highest number of service facilities in India amidst the luxury car segment. We will continue to up the ante with our innovative efforts towards customer services. These customer service initiatives has resulted in us attaining the no. 1 position in J.D. Power Customer Satisfaction and Sales Satisfaction Index. With customers at the heart of business, we will continue to make efforts to ensure top-notch service quality and be the ‘Mercedes of Service’ for our customers.”
