Digital solution for efficient material and spare parts logistics: In-Van Delivery & Return from Mercedes-Benz Vans saves service technicians time and money
Every three years, the world’s most impressive and efficient construction machines are presented at bauma in Munich – from transporters to the world’s largest crawler crane. And they all have something in common: they have to be serviced from time to time in order to keep performing their service reliably and in the long term. That’s why thousands of service technicians working all over the world need the best possible conditions to do their job reliably and quickly. Every hour a construction vehicle is standing still, for example due to a missing spare part, costs money.
Mercedes-Benz Vans not only supports its customers with the ideal transporters for every purpose, such as the all-terrain Sprinter 4×4, but also with solutions that go far beyond the loading sill of the vehicle. At bauma 2019, Mercedes-Benz Vans is showcasing In-Van Delivery and Return (IDR), an innovative digital solution to increase the efficiency of decentralized, nationwide operating service fleets (Hall B4).
IDR significantly simplifies material and spare parts logistics and saves a lot of time for service technicians and their dispatchers. The supply of required materials, spare parts and tools takes place reliably and safely directly into the vans of the service technicians. At the start of work, everything needed for the day is already delivered to the vehicle, and parts that are no longer required were picked up without the intervention of the service technician. The fleet manager is also relieved and even a vehicle change is simplified via the system. New vehicles or replacement vehicles can be flexibly allocated to deliveries with IDR so that reliable delivery to service technicians is permanently ensured.
