New Delhi: India’s largest luxury car manufacturer Mercedes-Benz today, reiterated its focus and commitment towards customer service by inaugurating two state-of-the-art service facilities in one day in New Delhi. Both the world-class service facilities are built in partnership with Silver Arrows, who have been associated with Mercedes-Benz for seven years. With this, Mercedes-Benz continues to have the highest network reach of 97 outlets in 47 cities across India.The service facilities were inaugurated by Martin Schwenk, Managing Director & CEO, Mercedes-Benz India and Tushar Kumar, Executive Director and CEO, Silver Arrows.
Mr. Martin Schwenk, MD and CEO, Mercedes-Benz India said, “Mercedes-Benz India has been continuously pushing boundaries for creating service differentiation in the luxury car industry, as service excellence is becoming the most critical loyalty driver. Customer service has been Mercedes-Benz area of strength and has played a key role in our market success and we are sustaining with our efforts in this direction. Our no. 1 ranking at the coveted J.D. Power 2018 Study, in both Customer Satisfaction Index (CSI) is a testament of this strategy. We have been relentlessly bettering our processes and will continue to do so to become the ‘Mercedes of Service’ in the industry. As a part of our “Go to Customer” strategy, we are glad to add two more world-class service facilities from Silver Arrows in the National Capital. This will further cater to the increasing customer base in the market and also promise a delightful ownership experience to our customers.”
Mr. Tushar Kumar, Executive Director and CEO, Silver Arrows said, “We are proud to continue our strong association with the Three-pointed star for the last seven years. With two state-of-the-art facilities built in tune with the icon’s global standards, we can now service over 18,000 cars per year in the Delhi NCR region. At Silver Arrows, we believe in a strong emphasis on service delight and the creation of these two dedicated facilities reaffirms our deep commitment to our customers. We firmly believe that service differentiation is going to have a long-term effect on customer’s perception of the brand. We aim to deliver hassle-free experience to all our existing and potential customers in the region.” One of the service facility is developed for Body & Paint (B&P) jobs, while the second one will focus on Preventive Maintenance and General Repair (PMGR) works. Both the service facilities are strategically located in the automobile hub of the city and designed for all the service requirements.